Shipping & Returns

Shipping

Basic Rights processes orders based on the time they are received. Orders are processed from the UK within 1-2 business/working days upon receiving the order and according to their availability. 

Please Note: During our sale period please allow an extra 1-2 working days for your order to be shipped.

 

International Delivery

We now deliver to 200 international countries except North Korea, Syria, Iran, Cuba, Sudan, Belarus, Myanmar/Burma, and Lebanon.

We are partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Basic Rights products to over 200 destinations worldwide!

When you buy your Basic Rights products from Global-e, you will see that your payment method is charged by **Global-e// Basic Rights**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

 Note: Shipper/Exporter of Record

GlobalE U.K LTD Address: 45 Leather Lane, London

Email: customer@basicrights.com

VAT Reg. No.: 177 9006 80

Shippers address: Global­e/Basic Rights

96 Teesdale Street London, E2 6PU United Kingdom

 

A standard or express delivery service is available for most of the countries we ship to. International deliveries will be shipped with DHL or a local courier depending which service is selected. 

For all shipping destinations, duty is clearly itemised in your shopping cart and throughout the checkout process. Customers can opt out of paying duty by unticking the 'Pre-pay your duty and tax' box at checkout. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery. Basic Rights is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, Basic Rights has no control over these charges and as they vary from country to country, we cannot advise you at checkout what these charges may be. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives. 

Note: In the event that the parcel is refused and returned to us by the courier service, the cost of the return shipping will be deducted from the refund amount.

Please ensure the correct shipping address is entered as we are not liable for any lost or stolen packages after it leaves our facilities. Basic Rights cannot alter any deliveries once the label has been created.

We do not deliver to P.O. boxes.

 

Please Note: During our sale period please allow an extra 1-2 working days for your order to be shipped.

 

Shipping Charges & Delivery Timelines

 We are now able to offer same day delivery to customers within London. Orders must be placed between 9am-1pm Monday to Friday for this option to be available. Price is calculated at checkout stage

 

Country Shipping Method Price
International / ROW

 

DHL (Global-E) - Standard 

(up to 5 business/working days, shipping times vary)

  Price quoted at checkout stage

UK

Hermes - Standard (3-4 business/working days)

 

 

FREE on all UK orders

 

UK DHL - Next business day £5 on all UK orders
.

 EXCHANGES & RETURNS

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 28 days.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

 Refunds may take up to 10 working days to fully process. You will be notified once this is complete.

 HOW TO EXCHANGE OR RETURN 

Simply follow the steps below:

For UK customers:

Returns are super simple and free with Collect+ 

Click here to process a return 

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 working days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer@basicrights.com

For International customers:

    1. To request an exchange or return, please email customer@basicrights.com with your order number, item and exchange request.

 

 

OUR POLICY

Clothing

Items should be returned new and unused.

Gift returns

To arrange a gift return, please email customer@basicrights.com and we will assist you further.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Late returns

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of BASIC RIGHTS and may only be refunded as a store credit.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on BASIC RIGHTS. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

All returns should be requested before you send your purchase back to BASIC RIGHTS. Unidentified items will be returned to the sender.